poko Service Terms and Conditions

General Provisions

poko is an online gaming and betting platform that provides casino games, slots, live casino and sports betting services for users in Bangladesh. These Terms apply to the poko website (https://pokoapp.cam), mobile application and all related services.

In these Terms, "user", "you" or "member" refers to any person who accesses, browses or completes registration on the poko platform. "poko", "we" or "platform" refers to the organisation that operates the poko service.

These Terms are available in both Bangla and English. If there is any inconsistency between the two versions, the Bangla version shall be considered final.

1.1 Application of Terms

By opening an account, logging in or using any service on poko, you agree to these Terms. If you do not agree with any part of these Terms, please refrain from using poko's services.

1.2 Priority of Terms

If these Terms conflict with the separate terms of a specific game or promotion, the specific terms shall take priority for that matter, but these general Terms shall continue to apply in all other respects.

Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to open an account and use poko's services. Use of any poko platform service by anyone under 21 is strictly prohibited. poko may request a national identity card or other government-issued document at any time to verify age.

2.2 One Account Only

Each person may open only one account. If the same person or members of the same household create multiple accounts, those accounts will be closed and all associated balances may be forfeited.

2.3 Registration Information

Providing accurate, complete and up-to-date information at the time of registration is mandatory. poko reserves the right to cancel any account opened with false or misleading information at any time. You will need to provide the following information during registration:

• Full legal name (as per national identity card)
• Active mobile number (Bangladeshi)
• Date of birth (confirming you are 21 or older)
• A valid email address
• A strong password

2.4 Identity Verification (KYC)

After registration or before a withdrawal request, poko may ask you to complete identity verification. This process may require scanned copies of a national identity card, passport or driving licence. Withdrawals may be delayed if verification is not completed.

Account Management

3.1 Login Security

You are solely responsible for keeping your poko account username and password confidential. Allowing anyone else access to your account is not permitted. Any activity carried out from your account will be treated as your own activity.

3.2 Account Suspension and Cancellation

poko may temporarily suspend or permanently cancel any account in the following circumstances:

• Violation of any clause of these Terms
• Suspicion of involvement in fraudulent activity
• Evidence of operating multiple accounts
• Breach of age-related conditions
• No activity on the account for an extended period (more than twelve months)
• Submitting a request to close the account yourself

3.3 Account Deactivation

If you wish to voluntarily close your poko account, please contact our support team via live chat or email. It is advisable to withdraw any available balance before closing the account.

Deposits and Withdrawals

4.1 Deposit Methods and Limits

bKash, Nagad, Rocket and Upay can be used to deposit on poko. The minimum deposit amount for each method is ৳500. Once a deposit is successfully processed, it is added to your account promptly.

When making a deposit, ensure the payment is made from a mobile wallet registered in your name. Deposits from third-party accounts are not accepted and such transactions may be cancelled or seized.

4.2 Withdrawal Methods and Limits

bKash, Nagad, Rocket and Upay can also be used for withdrawals. The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take between 30 minutes and 3 hours to process.

Withdrawals must be made using the same method used for the deposit. Large withdrawals may be delayed if identity verification (KYC) has not been completed.

4.3 Transaction Verification

For any unusual or suspicious transaction, poko may place a hold on that transaction pending additional verification. This measure is taken to prevent fraud and money laundering.

Bonuses and Promotions

5.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example, a deposit of ৳1,000 adds ৳1,500 in bonus, bringing the total balance to ৳2,500; before withdrawing this bonus, a wagering amount of ৳37,500 (25 times the bonus) must be bet.

The bonus amount can never be withdrawn directly — it becomes withdrawable only after the wagering requirement is met. The bonus should not be thought of as free money; it is a conditional benefit.

5.2 General Rules for Bonus Use

• A bonus offer may be used only once per user.
• While a bonus is active, the regular balance will be spent first, followed by the bonus balance.
• If the wagering requirement is not met within the specified time limit, the bonus will be cancelled.
• If evidence of bonus abuse is found, poko may cancel the bonus and any associated winnings.
• Separate terms may apply to each promotion.

5.3 Other Promotions

Various promotions run from time to time, including weekly rewards, weekend offers, cricket festival bonuses, birthday gifts and referral rewards. Each promotion has its own validity period and wagering conditions, which are stated on the relevant promotion page. poko reserves the right to change, suspend or cancel any promotion at any time.

Betting and Gaming Rules

6.1 Bet Limits

poko sets minimum and maximum bet limits for each game and betting market. These limits are clearly displayed on the game page or in the betting market. When playing with a bonus balance, there may be a separate maximum bet limit per round.

6.2 Technical Errors

Any abnormal result caused by a technical disruption or system error will be considered void. In such cases, the amount wagered will be returned to the user's account. Winnings obtained by exploiting programming bugs or errors are not valid.

6.3 Sports Betting

In sports betting, the odds published by poko are final. Bets can be placed until live betting closes after a match has started. If an event is cancelled or abandoned, the wagered amount will be refunded; however, in a multi-bet where other selections have already been settled, the cancelled event's odds will be counted as 1.00.

6.4 Finality of Game Results

All game and betting results are verified against third-party game provider servers. If you have an objection to any result, you must contact the support team within 72 hours of the game round ending.

Prohibited Activities

The following activities are strictly prohibited on the poko platform. Involvement in any one of them may result in account cancellation and forfeiture of all balances:

• Using any software, bot, script or automated method to operate games or betting
• Exploiting technical vulnerabilities in the platform or attempting to hack it
• Abusing bonuses (such as creating multiple accounts to claim the same offer repeatedly)
• Gambling or betting using third-party funds
• Using the platform for money laundering or illegal activities
• Threatening, harassing or deceiving other users
• Attempting to verify an account using false or forged identity documents
• Presenting yourself as a poko officer or representative

Any winnings or bonuses obtained through these prohibited activities will be considered completely void, and poko reserves the right to take legal action against the relevant account.

Personal Data and Privacy

poko takes the protection of your personal data very seriously. For a detailed description of how the information you provide while using the platform is collected, stored and used, please read our Privacy Policy — it is considered part of these Terms.

All transactions and personal data are kept secure using SSL encryption technology. poko never sells your complete payment information to third parties.

Necessary information may be shared with trusted third-party payment providers for processing deposits and withdrawals and for fraud prevention purposes.

Responsible Gaming

poko believes that online gaming and betting is enjoyable only when done consciously and in a controlled manner. poko's Responsible Gaming Policy describes in detail how you can keep your gaming habits in check.

9.1 Self-Control Tools

The following tools are available from your account:

• Setting daily, weekly or monthly deposit limits
• Option to keep the account inactive for a set period (cooling-off period)
• Facility to permanently exclude yourself (self-exclusion)
• Session reminders and time limit settings

9.2 Protection of Minors

Opening an account for anyone under 21 is strictly prohibited. If you share a device with family members, do not forget to log out of your poko session. Using parental control software is recommended to keep minors away from gaming.

Changes and Termination of Terms

10.1 Right to Make Changes

poko reserves the right to change, amend, or update these terms at any time. If there are any significant changes, users will be notified in advance via email or platform notification.

10.2 Effect of Changes

If you continue using poko after updated terms are published, you will be considered to have accepted the new terms. If you do not agree with the new terms, stop using the service and submit a request to close your account.

10.3 Service Termination

poko may temporarily suspend the service for technical reasons, maintenance, or any other legitimate reason. Planned maintenance will be communicated in advance. In emergencies, the service may be temporarily suspended without prior notice.

Disclaimer and Limitations

11.1 Nature of the Service

All games and betting opportunities on the poko platform are provided "as is". No guarantee is given of winning any game or achieving any particular outcome. Online gaming and betting carry financial risk, and you may lose the full amount you wager.

11.2 Limits of Liability

poko is not responsible for any losses caused by internet disconnection, device issues, or technical faults by third parties. poko is also not liable for server issues from third-party game providers, though in such situations a fair resolution will be sought.

11.3 Third-Party Content

The poko platform uses software and content from third-party game providers. While poko is committed to the quality of these providers' services, poko's control over matters outside their systems is limited.

To learn more about poko and our service history and values, visit our About Us page.