poko FAQ — Deposit, Withdrawal, Support and VIP
From opening an account to deposits, withdrawals, customer support and VIP cashback — find answers to everything in one place. The sections below are based on the questions Bangladeshi players ask most.
For ages 21+
bKash · Nagad · Rocket · Upay
Bengali and English support
SSL encryption
Table of Contents
Deposit
Deposit Questions
Find answers to any questions about sending money via bKash, Nagad, Rocket or Upay. Log in to poko and go to the deposit page to see all available methods.
Log in to your poko account, go to the deposit menu and select Nagad. Send money from your Nagad app to the designated number. Enter the transaction reference number in the deposit form and confirm the amount. The minimum deposit is ৳500. Your balance is usually updated within a few minutes. If you have any issues, contact us via live chat.
poko does not charge any deposit fee. However, your mobile wallet (bKash, Nagad, Rocket or Upay) may apply its own "Send Money" charge — this is entirely that platform's own policy. It is a good idea to check your wallet's charges before making a deposit.
Deposits are usually credited within a few minutes. If more than 15 minutes have passed and the balance has still not updated, contact poko live chat with your bKash transaction ID (TxnID) and the amount. Getting in touch with proof helps resolve the issue faster. If you sent money to the wrong number, mention that as well.
The minimum deposit at poko is ৳500 for all methods (bKash, Nagad, Rocket, Upay). Once you deposit this amount you can start playing slot games. First-time depositors can get a 150% bonus of up to ৳20,000 — for example: a ৳1,000 deposit earns a ৳1,500 bonus, giving a total balance of ৳2,500.
Yes, Rocket is fully supported at poko. Rocket is the mobile wallet service of Dutch-Bangla Bank. You can deposit easily through the Rocket app or dial code. The minimum deposit is ৳500, the same as all other methods.
Yes, Upay is an active deposit method at poko. Send money to the designated number from the Upay app and enter the transaction reference in the deposit form. The minimum deposit is ৳500. For any technical issues, use poko's 24/7 live chat support.
Withdrawal
Withdrawal Questions
Learn about the rules, timelines and conditions for withdrawing winnings and bonuses. Using a wallet registered in your own name is required for all withdrawals.
No. Withdrawals from poko can only be made to a mobile wallet registered in the player's own name — whether bKash, Nagad, Rocket or Upay. This rule ensures the security of your account and the safety of your funds. Withdrawal requests to a number registered under a different name will be rejected.
The minimum withdrawal amount at poko is ৳1,000. Withdrawal requests below this limit will not be accepted. Once your balance reaches the minimum limit, you can submit a withdrawal request to bKash, Nagad, Rocket or Upay.
Withdrawals from poko are usually completed within 30 minutes to 3 hours. If verification is required it may take a little longer. If more than 3 hours have passed, contact live chat with your transaction ID and withdrawal amount — the team will look into it right away.
Common reasons for a pending withdrawal include: incomplete account verification, the wallet name not matching the account name, bonus wagering requirements not yet met, or additional review required for large amounts. Use a wallet registered in your own name and read the terms and conditions.
Yes, but the wagering requirement on the bonus must be met first. For example: the wagering requirement on the welcome bonus is 25 times the bonus amount. If you received a ৳1,500 bonus on a ৳1,000 deposit, you must wager ৳1,500 × 25 = ৳37,500. Once the requirement is met, the winnings from the bonus can be withdrawn.
Support
Customer Support
poko's support team is with you seven days a week, twenty-four hours a day. Find out how to get in touch and what to have ready.
poko offers two support channels: 24/7 live chat and email support. Live chat is the fastest — you can connect instantly from the chat widget on any page of the site. You can report detailed issues by email, especially if you need to send screenshots or evidence. Both channels are available in Bengali and English.
Before contacting poko support, have the following ready: your poko username or registered mobile number, a brief description of the issue, a transaction ID or reference number if applicable, a screenshot of the problem (for email), and the date and approximate time of the incident. This helps the team understand and resolve the issue faster.
Yes, poko's support team serves customers in Bengali and English. The team was put together with the convenience of Bangladeshi players in mind. If you write in Bengali on live chat, you will receive a reply in Bengali — language is no barrier to getting help.
Yes. poko support is active seven days a week, twenty-four hours a day. Whether it is late at night, a public holiday, or the middle of the night during a BPL match — you can connect via live chat at any time. Support remains available during important matches and busy seasons.
If you have trouble with account verification, contact poko directly via live chat or email. Having a clear photo of your National ID or passport and making sure the name on your mobile wallet matches will speed up verification. If problems persist even after submitting the correct documents, the support team will guide you step by step.
VIP
VIP Program
Find out how to earn weekly cashback and access special benefits through the poko VIP program. For more details, visit the poko VIP page.
Weekly cashback is calculated on the net loss for that week — that is, total losses minus total winnings. For example: if a Gold member has a net loss of ৳20,000 that week, they receive ৳20,000 × 0.6% = ৳120 cashback. This is added directly to the account; poko has no hidden conditions.
The poko VIP program has four tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%. The higher the tier, the higher the cashback rate. Each tier also comes with additional personalised benefits.
In addition to a higher cashback rate, poko VIP members at higher tiers receive priority customer support, early access to special promotional offers, and personalised rewards. The Platinum tier comes with further benefits, which can be found out through the support team.
VIP tier upgrades are based on consistent gaming activity and deposit history. The more active you are and the more you play, the sooner you can reach the next tier. Once the specific threshold is met, poko upgrades your tier automatically and notifies you.
Yes, poko VIP cashback is not limited to slots only. Weekly cashback may also apply on net losses from playing cricket betting or Playtech Live Casino. Contact poko support for detailed eligibility terms.
Still have questions? Talk to us directly
If the answers above did not resolve your question, poko's support team is always here for you. For any issue, question, or suggestion, reach out through any of the channels below.
Live Chat
Open the chat widget from any page on the site. Active 24/7 — get instant help in Bengali and English.
Email Support
Email us with screenshots or a detailed description: [email protected] — the team will reply in Bengali.
Never share your full password or OTP when contacting support. poko staff will never ask for these.