Safe Gaming Commitment

poko Responsible Gaming

Gaming is a form of entertainment, not a way to relieve stress. poko believes that playing with awareness and within your limits is what makes it genuinely enjoyable. Our tools and policies help you stay in control.

For Ages 21+ Self-Exclusion Available 24/7 Support SSL Encryption

Why is responsible gaming important?

Betting as entertainment is legitimate and normal, but without limits it can become harmful.

Gaming addiction is a real issue that can affect anyone — regardless of age or profession. poko believes that when every player makes conscious decisions and sets their own limits, entertainment stays entertainment. That is why we provide several self-control tools on our platform.

If you want to know more about the gaming experience at poko, bonus rules, or other matters, please read our Terms and Conditions — they clearly outline gaming standards, account management, and responsible gaming policy.

Remember: you should not place bets to recover losses or pay off debts. When betting stops being enjoyable and starts feeling like an obligation, that is the time to stop. The tools below can help you make that decision.

Self-Control Tools

poko gives you the ability to manage your own gaming habits. These tools can be used directly from your account.

Deposit Limits

Set in advance how much you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately; a waiting period applies if you want to increase it.

Session Time Limits

Set how long you will play in one sitting. When the time is up, the session will end automatically and you will be prompted to take a break.

Self-Exclusion

You can temporarily close your account for a set period — from one week up to permanently. During this time, logging in and all promotional communications will be blocked.

Loss Limits

If your losses exceed a set amount, your account will be restricted automatically — you can set this limit on a daily, weekly, or monthly basis.

Bet Limits

Set the maximum amount you will stake on each bet in advance. This reduces the tendency to bet more on impulse and supports a longer-term approach to gaming.

Cool-Down Break

If you need to clear your head for a few days, take a 72-hour cool-down. You will not be able to access your account during this time, but withdrawals are still possible.

To use these tools or get help with any issue, contact poko's 24/7 live chat or email — support is available in both Bengali and English.

Warning Signs

If you notice the following, it may mean your gaming habits are becoming problematic.

Continuing to play after losing money

The tendency to place more bets to recover losses is the most common warning sign. No game guarantees that lost money will come back.

Betting with money needed for essential expenses

Using money meant for household expenses, debt repayment, or emergencies to place bets means gaming is taking control of your life.

Hiding from family or friends

Keeping secret — or lying about — how much you are playing to people close to you is a clear sign of a problem.

Restlessness or anger when unable to play

Becoming irritable, having trouble sleeping, or losing focus when you stop playing are signs of psychological dependence.

Spending more time than planned

Playing for four or five hours when you intended to play for one, and losing track of time — this is an early sign of addiction.

Borrowing money to bet

Borrowing from others or using a credit card to place bets creates serious financial and psychological risk on both fronts.

Assess Yourself

Ask yourself the questions below — honest answers will point you in the right direction.

Has this happened to you in the past few weeks?

Have you bet beyond your budget?

Have you placed extra bets to recover money you lost?

Have you skipped work, family, or other responsibilities to play?

Have you hidden from family or friends how much you are playing?

Have you played to cope with stress or low mood?

Have you wanted to stop but been unable to?

If more than two of your answers are "yes", consider seeking support now. Below we explain where and how to get help.

Where to Get Help

You do not have to face this alone — with the right support, many people have been able to return to a normal life.

poko Support Team

Our 24/7 live chat and email support — in Bengali and English — are always ready. If you need help with self-exclusion or setting limits, reach out any time. Email: [email protected]

Family and Trusted Ones

Talk openly with family or close friends. Support from people close to you is one of the most effective alongside professional help — working through it together is much easier than struggling alone.

Professional Counselling

Speak with a mental health professional or counsellor. Gaming addiction is a recognised mental health condition, and counselling is available at various mental health centres across Bangladesh.

poko's Commitment

poko is not just an entertainment platform — we feel a responsibility for the wellbeing of every player. Our policies and tools are a practical expression of that commitment.

To learn more about how we collect and use personal information, please read our Privacy Policy.

Age verification is mandatory at registration — accounts for those under 21 are not approved.
Self-exclusion requests are processed within 24 hours and no promotional messages are sent during that period.
When unusual gaming patterns are detected, our team proactively reaches out to offer support.
Every self-control tool is available free of charge and can be activated at any time.
Our support team is trained in responsible gaming and provides assistance with sensitivity.
Our advertising and promotions are never directed at minors or vulnerable groups.

Tips for Mindful Gaming

Before you play, set a fixed budget and treat that amount as the cost of entertainment — with no expectation of getting it back. Avoid playing under the influence of alcohol or when you are stressed; your decision-making is weaker at those times.

See gaming as a leisure activity, not a source of income. If on any given day you feel your budget for that day is spent, stop — there is another opportunity tomorrow. After a long session, take a short walk and drink some water.

For answers to common questions about poko, visit our FAQ section — it has straightforward answers on account management, deposits, withdrawals, and responsible gaming.

When gaming on mobile, set a screen time limit on your phone. Use a password on your device to prevent children from accessing your account, and never share your login details with anyone.

Responsible Gaming FAQ

Answers to common questions are provided here.

Yes, your account balance is protected during self-exclusion. You can still request a withdrawal during the exclusion period — but no new deposits or bets will be allowed. Contact our support team for more details.

Yes, lowering your deposit limit takes effect immediately. However, if you want to increase the limit, a waiting period applies — this prevents impulsive changes and gives you time to make a considered decision.

In addition to full account restrictions, the option to set betting limits on specific categories is available through our support team. Contact us via live chat and tell us the limit you prefer — we will help you set it up.

Change your password immediately and notify our support team. We will take the necessary steps to secure your account. Minors using accounts is strictly against poko's policy, and if such an incident occurs, the account will be investigated.

After the set period ends, you will need to contact our support team to reactivate your account. A deliberate process is followed for reactivation to ensure you are making the decision with full awareness.

All conversations with our support team are completely confidential. Your information is never shared with any third party. Asking for help takes courage — it is not a sign of weakness.